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Privacy Policy

Privacy Policy

Introduction

The protection of all our clients and partner’s data is enormously important to us and we take every measure to ensure that your privacy is protected. This privacy policy explains what information we collect, how we gather that information and how we use it. This policy will also explain how you can advise us should you prefer to limit the use of your information.

The information that we collect

When you become a Sims Hilditch client, supplier or contact, we will need to obtain your name, postal address, e-mail address and telephone number. We may also ask names of family members and interests or preferences to ensure that we are providing you with a tailored service. We may also gather credit/debit card details, where payment is agreed and bank details. We will only collect and use your information where we have lawful grounds and legitimate business reasons for doing so. We will not ask for more information than we need.

How we use this information

We will be transparent in our dealings with you and will tell you how we use your information.

We collect this information for the purposes of communicating with you, for carrying out a service and for invoicing. This information will then be used by us to provide you with updates about your account and any other matter relating to you. Your personal data will be strictly confidential and will only be shared with third parties where necessary for the performance of our service or where you have provided prior consent. It is likely that we will need to share your data with some or all the following (but only where necessary): our suppliers and contractors, regulatory authorities and appropriate agencies, if requested by them.

We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. In general, we will endeavour to keep data only for as long as we need it. This means that we may delete it when it is no longer needed.

On occasion, we may also wish to provide you with studio updates, invitations to events, and changes to our services which may be of interest to you. If you would rather not receive this information, please email: info@simshilditch.com.

Our website and cookies

When you visit www.simshilditch.com, information may be stored. This is commonly referred to as a cookie. A cookie describes a type of message that is given to a Web browser by a Web server.

The main purpose of a cookie is to identify users and possibly prepare customized web pages or to save site login information for you. The only reason we use cookies is to track how our site is used and to update and continuously improve our content.

Should you wish, you can always block or erase cookies from your computer and device.

How to protect your information

The following security procedures are in place to protect all data:

  • All employees sign a confidentiality clause within their contract.
  • Access to customer account information is only accessible to those who need it to carry out the duties within their role.
  • Our system uses log in username and password controls.
  • We use best practice security measure regarding any debit and credit card information.

Updating your details

Should you wish to change any information that you have provided Sims Hilditch, please do not hesitate to contact us via info@simshilditch.com

Your consent

By providing your information, you consent to the use of the information as set out in this policy.

Any future changes to this policy will be provided on the website. Continued use of our service will indicate that you agree with any changes.

Contacting Sims Hilditch

We welcome any comments or queries about our privacy policy. Should you wish to contact us, please send us an email to info@simshilditch.com