Once we receive an enquiry from a prospective client, either by phone or email, a member of our business development team will be in touch to make first contact. During that initial conversation, he or she will ask a few questions so they understand the scope of work required, as well as location, type of property and an idea of the client’s wishes.
We will then invite a new client to meet us either at The White Hart or at our London townhouse. This gives clients the opportunity to understand more about us and how we operate. It also gives us the chance to find out more about the scale and scope of the planned refurbishment. Following agreement to work together, the client will be presented with a proposal tailored to them and to their property. This outlines the agreed scope of the work and breaks down fees and time-lines in a clear and easy-to-understand format. Once the acceptance form is signed, a bespoke client journey is drawn up stating clearly what is deliverable at each stage.
We pride ourselves on providing a service experience that is second-to-none. That means doing everything we can to ensure a design journey that is smooth, enjoyable, honest and transparent.